HVAC HEATING AND AIR
He came in and was able to resolve our issues very quickly. He also gave some advice on maintenance in the future. I would definitely use them for any other broken appliances. He did not try and upsell or increase the pricing beyond what was agreed to.
Luis was great today. He was honest, friendly, and helpful. He recommended getting a new microwave because the part would have cost as much. Thanks again!
After having Luis with Smart Appliance in my home to repair my fridge I felt much more confident and at ease that everything would be okay. He explained what was wrong and how it would be repaired AND it wasn't going to cost me a ridiculous amount. He said he only needed to repair something simple (an old worn out gasket) and didn't need to order an expensive part (which I was told I needed after a different repairman had very briefly looked at it - while having to read from a manual at the same time. I don't think he even knew what he was doing.) My fridge was fixed in a matter of minutes while the other repair man that came out earlier said he would have to order a part which would take at least a day to get (and was very expensive). In the meantime, my fridge would very well have been still leaking all over my hardwood floor causing further damage to it. Luis fixed the problem in a matter of minutes and was HONEST about what needed to be done. I trust Smart Appliance and will use them again and again.
Luis was very prompt, friendly and professional. His wife who schedules everything is very kind and helpful. I recommend him and I will contact him again for future repairs. Great service!
I will use them again. They were fair on price, fast response time and honest. He was able to repair the problem and not spend money on unnecessay parts. 5 star's! I would recomend them to friends and family 👍👍
They were very quick to respond to my inquiries and even talked with me over the phone about our appliance after hours. I would definitely use them again--very knowledgeable, professional, and great customer service.
Here are a few of what our customers are saying. . .
I suspected a bad heating element so I already had an idea of what the cost would be. His quote was on the low end ... was actually a little better than what I expected. I have an older machine so I was not surprised that he did not have the parts on hand. I was surprised by how quickly he was able to get them and how conscientious his customer service was (His wife called me to let me know when the part would be in and that I was a priority because I had to wait.
He was very thorough. We have a found a wonderful repairman. He even came in the evening. We think he is wonderful! You won't go wrong calling this guy! His wife answers the phone is family business she very kind and accommodating.
This company is fantastic and honest. I explained my issues with our washer and after looking up the serial number, they were able to tell us the washer was totaled and we needed to get a new one. While this wasn't great news, I was impressed with their honesty and will hire them down the road for other repair needs.
besides the work quality, professionalism and responsiveness, i don't have a comparison to state value, except for my personal confidence and satisfaction i'd have to say the value was exceptional - i feel good with the results and am extremely happy abt his service. THNX 1M !
Friendly professional and adaptive. Would recommend to others. The tech was super kind and the lady who managed the appointment and communications was fantastic.